Payment Options

Pay online with a credit or debit card:

Credit card and debit card payments are processed by WorldPay via a secure payment page. Your card details and password are handled by the card issuer and this information is not made known to The Threshing Barn

Pay later with a Credit/Debit Card, Cheque, Bank Transfer (BACS)

If you wish to delay your payment until your order is ready to dispatch you will need to phone your order in.

Telephone 01748 884025

UK handling & delivery charges are:

info@threshingbarn.com orders up to £50.00 = £3.95

orders up to £150.00 = £5.95

orders over £150.00 = FREE delivery

Returning Goods

If you change your mind and wish to return an item you have purchased, you have up to 7 working days after you take delivery. Your cancellation must be in writing, either by letter or email, and the cost of returning the goods will remain your responsibility. The goods must be returned undamaged, unopened and capable of resale at the full price. You will receive a full refund of the product cost within 14 days. This guarantee cannot be extended to any item that is sold at a reduced price, any item that has been made to your specification, or which is not a stock item and has been ordered in specifically for you. Your statutory rights are not affected by this guarantee.

If, in the unlikely event that the wrong goods are supplied, please telephone us. An exchange for the correct items at our expense will be made or a full refund, including postage costs, will be made on receipt of the returned goods.

Damaged/Missing Goods

Please contact us if you do not receive your order when expected. Goods are sent 2nd class via Royal Mail or on a 48hr Parcel Force.  Call or email us with your concerns and we will investigate.

Do not accept parcels that appear to be damaged and notify us immediately if you have refused delivery or received a damaged parcel. If you do take delivery it is advisable to sign for goods as ‘unexamined’. Should the contents be damaged, you will need to answer enquiries and keep the packaging as evidence, otherwise, we cannot accept responsibility for compensation. Damaged goods will be exchanged or refunded in full, plus any additional postage you incur.

Out of Stock Items

If an item is out of stock on our website please phone us and we will order the item in for you.

Prices

Our prices are set to be competitive across the board but many of the products are imported, and fluctuations in the exchange rate and inbound carriage costs will affect pricing.

All prices are shown inclusive of VAT (sales tax) at the current rate. The Threshing Barn is registered for VAT in the UK, our VAT number is GB 398 9968 83

Important Information Regarding Orders from European Customers.

If you are placing an order from outside the UK you cannot do this via our website.

To place an order from abroad you will need to phone +44 (0) 1748 884025 or email info@threshingbarn.com Payment can be made by bank transfer or card payment over the phone. (please note we do not accept American Express or payment via Pay Pal)

Due to Brexit, shipping into Europe has changed. There are a few things customers in Europe need to be aware of before they commit to placing an order.

We will ship goods minus UK VAT – that is a 20% reduction on the prices shown on our website. The price on our website excludes shipping costs. Goods will not automatically be insured during shipping but this can be added at a cost to the customer.

When goods arrive in Europe, your package may incur some or all of the following charges –

Duty (these charges will change depending on where the item you ordered originated from. For example goods made in Canada and retailed by us may be subject to different charges than ones that originated in New Zealand)

Import Fees

Customs Taxes

Local VAT

All Charges made on goods once they have left the UK are the responsibility of the buyer.

Once goods have left the UK we cannot be responsible for their arrival at their European Destination although we will provide tracking numbers.

Contact Us

If you would like to talk to a member of the team, please telephone 01748 884025, leave a message if we are unable to answer and we will get back to you. Alternatively, send email enquiries to info@threshingbarn.com and we will get back to you as soon as possible. Full contact details and how to find us can be found on our Contact page.

These terms and conditions form the basis on which you can visit us and our website. Please read them carefully as they contain important information.

General terms and conditions

This site is owned and operated by The Threshing Barn of 10 Reeth Dales Centre, Silver St, Reeth, DL11 6SP. If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at info@threshingbarn.com or 01748 884025.

1. The contract between us

We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Payment of the price for the goods represents an offer on your part to purchase the goods, which will be accepted by us only when the goods are dispatched. Only at this point is a legally binding contract created between us.

2. Acknowledgement of your order

To enable us to process your order, you will need to provide us with your e-mail address. We will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details. For the avoidance of doubt, this correspondence does not constitute a contract between us.

3. Ownership of rights

All rights, including copyright, in this website are owned by or licensed to The Threshing Barn. Any use  of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.

4. Accuracy of content

We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that all goods have been described accurately. However, orders will only be processed if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.

5. Damage to your computer

We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

6. Availability

All orders are subject to acceptance and availability. If the goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). You will have the option either to wait until the item is available from stock or to cancel your order.

7. Ordering errors

You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.

8. Price

The prices payable for goods that you order are as set out on our website. All prices are inclusive of VAT at the current rates and are correct at the time of entering information.

Where it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, and offer to sell you the goods of the specification and description at the price stated in the email and will state in the email the period for which the offer or the price remains valid.

9. Payment terms

We will take payment upon receipt of your order from your credit or debit card. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from you, then we can refuse to process your order and/or suspend any further deliveries to you. This does not affect any other rights we may have.

10. Delivery charges

Delivery charges vary according to the type of goods ordered.

11. Delivery

11.1      Our delivery charges are set at £3.95 for orders under £50 and £5.95 for Orders between £50 and £150, orders over £150 will receive free postage. Delivery is either Second Class Royal Mail or 48hr Parcel Force – dependent on size of parcel

11.2      1^st Class, 24hr Parcel Force or tracked: You will be required to pay extra for delivery and it might not be possible for us to deliver to some locations.

11.3      Sales into Europe: Please email your order if you are ordering outside of the UK, you cannot order via the website. We do not sell beyond Europe.

11.4      We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed and therefore time is not of the essence. In any event, we will aim to deliver your goods within 30 days from the day after the day we received your order. If delivery is delayed beyond this time, we will contact you and either agree a mutually acceptable alternative date, or offer you a full refund.

11.5      You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

12. Risk and ownership

Risk of damage to or loss of the goods passes to you at the time of delivery to you. If you choose to use your own courier then the risk passes to you as soon as the goods are handed to your courier. You will only own the goods once they have been successfully delivered.

13. Cancellation rights

13.1      Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you have the legal right to cancel your order up to 14 calendar  days after the day on which you receive your goods (with the exception of goods mentioned in 13.3 below). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

13.2      Should you wish to cancel your order, you can use the cancellation form provided at the end of these terms and conditions, or alternatively you can notify us by any other clear statement.

13.3      You cannot cancel your contract if the goods you have ordered are made to your specifications or are clearly personalised, if it’s newspapers or magazines or if you have taken any audio or video recording or computer software out of the sealed package in which it was delivered to you.

13.4      If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery, you should not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

13.5      Once you have notified us that you are cancelling your contract, and we have either received the goods back or, if earlier, received evidence that you have sent the goods back, we will refund any sum debited by us from your credit or debit card within 14 calendar days.

13.6      We may make a deduction from your refund for any loss in the value of the goods supplied if the loss is the result of unnecessary handling by you (for example using or wearing the goods prior to cancellation).

14. Cancellation by us

14.1      We reserve the right not to process your order if:

14.1.1   We have insufficient stock to deliver the goods you have ordered;

14.1.2   We do not deliver to your area; or

14.1.3   One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.

14.2      If we do not process your order for the above reasons, we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit/debit card as soon as possible, but in any event within 14 days.

15. If there is a problem with the goods

15.1      If you have any questions or complaints about the goods please contact us.  You can do so at The Threshing Barn, Unit 10 Reeth Dales Centre, Reeth, DL11 6SP, 01748 884025, info@threshingbarn.com.

15.2      We are under a legal duty to supply goods that are in conformity with this contract and in accordance with the Consumer Rights Act 2015 (the Act).

15.3      If you wish to exercise your legal rights to reject goods which do not conform with the Act you must either return them in person to where you bought them, post them back to us, or (if they are not suitable for posting) or allow us to collect them from you. We will pay the cost of postage or collection.

16. Liability

16.1      Unless agreed otherwise, if you do not receive goods ordered by you within 30 days of the date on which you ordered them and decide to cancel the order rather than re-arrange delivery (in accordance with clause 11), we will provide you with a full refund.

16.2      We are only responsible for losses that are a natural, foreseeable consequence of our breach of these terms and conditions. We do not accept liability if we are prevented or delayed from complying with our obligations set out in these terms and conditions by anything you (or anyone acting with your express or implied authority) does or fails to do, or is due to events which are beyond our reasonable control.

16.3      Furthermore, we do not accept liability for any losses related to any business of yours including but not limited to: lost data, lost profits, lost revenues or business interruption.

16.4      You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

16.5      Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence. You have certain rights as a consumer including legal rights (e.g. under the Act) relating to faulty and/or misdescribed goods.

17. Notices

Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent to our contact address at The Threshing Barn, Unit 10 Reeth Dales Centre, Reeth, DL11 6SP and all notices from us to you will be displayed on our website from time to time.

18. Changes to legal notices

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

19. Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

20. Invalidity

If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

21. How we may use your personal information

We will only use your personal information as set out in our privacy policy: [Link to Privacy Policy]

22. Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.

23. Other important terms

Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to Consumer Arbitration through their website at www.cdrl.org.uk/consumer-arbitration/. Consumer Arbitration does not charge you for making a complaint and if you’re not satisfied with the outcome you can still go to court.

PRIVACY STATEMENT

I/We, The Threshing Barn  are committed to respecting and protecting the privacy of anyone using our site and the confidentiality of any information that you provide us with.  The purpose of this statement is to set out how we use any personal information that we may obtain from you.

Data Protection Act 1998 (‘the Act’)

We are registered under the Data Protection Act and comply with the Act in all our dealings with your personal data.

Use and collection of personal information

In general you can visit our website without telling us who you are and without revealing any information about yourself.  If, however, you use our site you will need to register and you will be asked to provide certain information such as your contact details.  We will store this data and hold it on computer or otherwise.

We may use information that you provide:

• To register you with our website and to administer it.
• For assessment and analysis, e.g. marketing, customer and product analysis, to enable us to review, develop and improve our services.

If you do not want us to use data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data.  

We may disclose your personal information to third parties:

• In the event we sell or buy any business or assets, in which case we might disclose your personal data to the prospective buyer or seller.
• If we are under a legal duty to disclose or share your personal data in order to comply with or meet any legal obligation.

Cookies

We collect information directly from you in a number of ways.  One way is through our use of ‘cookies’.  Most websites use cookies in order to make them work, or to work more efficiently, as well as to provide information to the owners of the website.  They help us to understand how our customers and potential customers use our website so we can develop and improve the design, layout, content and function of the site.  Cookies are small text files that are placed on your computer’s hard drive by websites that you visit.  They save and retrieve pieces of information about your visit to the website – for example, how you entered the site, how you navigated through the site and what information and documentation was of interest to you.  This means that when you go back to a website, it can give you tailored options based on the information it has stored about you on your last visit.

Some of our cookies are used to simply collect information about how visitors use our website and these types of cookies collect the information in an anonymous form.

Where there is a login process relating to buying products or services from us we also use cookies to store personal registration information so that you do not have to provide it to us again on subsequent visits.

The rules about cookies on websites have recently changed.  If you are uncomfortable with the use of cookies, you can disable cookies on your computer by changing the settings in the preferences or options menu in your browser.  You can set your browser to reject or block cookies or to tell you when a website tries to put a cookie on your computer.  You can also delete any cookies that are already stored on your computer’s hard drive.  However, please be aware that if you do delete and block all cookies from our website, parts of the site will not then work.  This is because some of the cookies we use are essential for parts of our website to operate.  Likewise, you may not be able to use some products and services on other websites without cookies.

To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site.  Alternatively, you may opt out of receiving information from us by e-mail, telephone, fax or post.  Our phone number is (details), or you can e-mail us on (details).

Security

We endeavour to take all reasonable steps to protect your personal information.  However, we cannot guarantee the security of any data that you disclose online and we will not be responsible for any breach of security unless this is due to our negligence or wilful default.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.  We will aim to inform you before collecting your data if we intend to use your data for such purposes or we intend to disclose your information to any third party for such purpose.  You can exercise your right to prevent this happening by checking certain boxes on the forms we use to collect your data.   

General

You have the right to see personal data (as defined under the Data Protection Act) that we keep about you upon receipt of a written request and payment of a fee of £10.  Any request should be sent to:

——————————————————————————————————————————————————————————————————————————————————–

Pete Hawkins Via The Threshing Barn, 10 Reeth Dales Centre, Reeth, DL11 6SP. info@threshingbarn.com

CANCELLATION FORM

(Complete and return this form only if you wish to withdraw from the contract)

To The Threshing Barn Unit 10 Reeth Dales Centre, Silver St, Reeth, DL11 6SP  :

[I/We] hereby give you notice that [I/we] cancel [my/our] contract for the sale of the following goods:

Ordered on*/Received on*:       ……………………………………………….

Name of consumer(s):              ……………………………………………….

Address of consumer(s):           ……………………………………………….

                                                ……………………………………………….

Signature of consumer(s):         ………………………………………………. (only if this form is notified on paper)

Date:                                        ……………………………………………….

*Delete as appropriate