Payment Options

Pay online with a credit or debit card:

Credit card and debit card payments are processed by WorldPay via a secure payment page. Your card details and password are handled by the card issuer and this information is not made known to The Threshing Barn

Pay later with a Credit/Debit Card, Cheque, Bank Transfer (BACS)

If you wish to delay your payment until your order is ready to dispatch you will need to phone your order in.

Telephone 01748 884025

Overseas customers: (this service is unavailable at present due to the Corona Virus affecting postal services in the UK.)

Ordering for a School/College/Workshop/Guild:

Education/Guild discount terms are available, please contact us to find out more. The minimum order value to qualify for these discounts is set at £200

If you wish to claim a 10% Education/Guild discount you will need to place your order by phone.

Payment must be made 30 days from the invoice date by either BACS system, credit card or cheque. Goods will not be dispatched until full payment is made.

All goods will remain the property of The Threshing Barn until such time that payment has been received in full.

UK Delivery

Although this cannot be guaranteed, you should expect to receive your UK delivery within 48hrs of placing your order (this does not include weekends). If your parcel weighs less than 2.5kg, it will be delivered by Royal Mail, otherwise, it will be delivered by Parcel Force. Delivery time is not predictable but will be before 5.30 pm, weekdays. Please ensure that your goods can be received as we cannot guarantee free re-delivery.

UK handling & delivery charges are:

info@threshingbarn.comorders up to £50.00 = £3.95

orders up to £150.00 = £5.95

orders over £150.00 = FREE delivery

Returning Goods

If you change your mind and wish to return an item you have purchased, you have up to 7 working days after you take delivery. Your cancellation must be in writing, either by letter or email, and the cost of returning the goods will remain your responsibility. The goods must be returned undamaged, unopened and capable of resale at the full price. You will receive a full refund of the product cost within 14 days. This guarantee cannot be extended to any item that is sold at a reduced price, any item that has been made to your specification, or which is not a stock item and has been ordered in specifically for you. Your statutory rights are not affected by this guarantee.

If, in the unlikely event that the wrong goods are supplied, please telephone us. An exchange for the correct items at our expense will be made or a full refund, including postage costs, will be made on receipt of the returned goods.

Damaged/Missing Goods

Please contact us if you do not receive your order when expected. Although next working day delivery is not guaranteed, there is rarely a delay. Parcels sent by our courier company can be traced through their tracking system. Call or email us with your concerns and we will investigate.

Do not accept parcels that appear to be damaged and notify us immediately if you have refused delivery or received a damaged parcel. If you do take delivery it is advisable to sign for goods as ‘unexamined’. Should the contents be damaged, you will need to answer enquiries and keep the packaging as evidence, otherwise, we cannot accept responsibility for compensation. Damaged goods will be exchanged or refunded in full, plus any additional postage you incur.

Out of Stock Items

If an item is out of stock on our website please phone us and we will order the item in for you.

Prices

Our prices are set to be competitive across the board but many of the products are imported, and fluctuations in the exchange rate and inbound carriage costs will affect pricing.

All prices are shown inclusive of VAT (sales tax) at the current rate. The Threshing Barn is registered for VAT in the UK, our VAT number is GB181731901

Important Information Regarding Orders from European Customers.

If you are placing an order from outside the UK you cannot do this via our website.

To place an order from abroad you will need to phone +44 (0) 1748 884025 or email info@threshingbarn.com Payment can be made by bank transfer or card payment over the phone. (please note we do not accept American Express or payment via Pay Pal)

Due to Brexit, shipping into Europe has changed. There are a few things customers in Europe need to be aware of before they commit to placing an order.

We will ship goods minus UK VAT – that is a 20% reduction on the prices shown on our website. The price on our website excludes shipping costs. Goods will not automatically be insured during shipping but this can be added at a cost to the customer.

When goods arrive in Europe, your package may incur some or all of the following charges –

Duty (these charges will change depending on where the item you ordered originated from. For example goods made in Canada and retailed by us may be subject to different charges than ones that originated in New Zealand)

Import Fees

Customs Taxes

Local VAT

All Charges made on goods once they have left the UK are the responsibility of the buyer.

Once goods have left the UK we cannot be responsible for their arrival at their European Destination although we will provide tracking numbers.

Contact Us

If you would like to talk to a member of the team, please telephone 01748 884025, leave a message if we are unable to answer and we will get back to you. Alternatively, send email enquiries to info@threshingbarn.com and we will get back to you as soon as possible. Full contact details and how to find us can be found on our Contact page.150